What you’ll do.
You’re the person our clients call first — for anything from an urgent incident to a strategic planning conversation. You’ll run the quarterly business review cycle, spot renewal risks early, and drive expansion where it makes sense for the client.
- Own the quarterly business review cycle for 8–12 named enterprise accounts
- Coordinate escalations between clients and our engineering team
- Spot renewal risks early and drive expansion conversations
- Maintain account health metrics and act on early warning signs
What we’re looking for.
- 3+ years in customer success, account management, or client‑facing consulting
- Strong understanding of IT infrastructure and managed services
- Calm under pressure — you can lead a client through a P1 incident and a QBR in the same week
- Excellent stakeholder management from IT admins to C‑suite
What you’ll get.
- Competitive salary and quarterly performance bonus.
- Private health cover for you and dependants.
- Annual learning budget and paid certifications.
- Hybrid working from our Victoria Island office.