What you’ll do.
You’ll own the 30‑60‑90 day onboarding journey for a portfolio of SMB clients, then keep them engaged through quarterly check‑ins. If you love turning nervous new customers into confident long‑term partners, this role is for you.
- Own the 30‑60‑90 day onboarding journey for new SMB clients
- Run quarterly check‑ins and adoption reviews across a 15‑20 account portfolio
- Build lightweight training materials and playbooks for common workflows
- Feed customer insights back to product, services, and marketing teams
What we’re looking for.
- 2+ years in customer success or a customer‑facing operations role
- Comfortable running structured meetings with non‑technical business owners
- Highly organized — you can juggle 20+ concurrent onboardings without dropping balls
- Bonus: hands‑on experience with helpdesk, cloud, or SaaS tooling
What you’ll get.
- Competitive salary and quarterly performance bonus.
- Private health cover for you and dependants.
- Annual learning budget and paid certifications.
- Hybrid working from our Victoria Island office.