What you’ll do.
You’ll find and fix the friction that slows the team down. Expect to audit processes across delivery, finance, and support, own our internal tooling stack, and lead cross‑team improvement projects from problem to rollout.
- Audit and improve internal processes across delivery, finance, and support
- Own our operations tooling stack (PSA, ticketing, time‑tracking)
- Build the internal reporting that keeps the leadership team informed
- Lead cross‑team improvement projects from problem to rollout
What we’re looking for.
- 3+ years in operations, business process improvement, or a similar internal role
- Strong systems thinker — you can map a process and spot the leverage points
- Experience owning a PSA or ticketing system end‑to‑end (Autotask, ConnectWise, etc.)
- Excellent stakeholder skills — you’ll influence people who don’t report to you
What you’ll get.
- Competitive salary and quarterly performance bonus.
- Private health cover for you and dependants.
- Annual learning budget and paid certifications.
- Hybrid working from our Victoria Island office.