Consolidating a 60‑person consulting firm’s tooling — 12 hours a week returned per person.

What we were asked to solve.

A 60‑person consulting firm was drowning in manual admin — time entry across three tools, invoicing chains that took a full week, and expense reports scattered across email and WhatsApp. Consultants were losing more than 15 hours a week to overhead.

Our approach.

We consolidated their PSA, time tracking, and invoicing into a single stack, then automated the connective tissue between them. No new tools where existing ones could stretch; new tools only where the gap was too big to bridge.

• Process mapping of 40+ touchpoints across delivery, finance, and support
• Single PSA rollout with automated time‑to‑invoice flow
• Approvals moved to Slack with audit‑quality records
• Enablement sessions and playbooks for every team

The outcome.

Consultants got back 12 hours a week on average, invoice cycle time dropped from eight days to 36 hours, and the finance team eliminated two full days of monthly cleanup.